So it WAS all lies :-(

Doom & Gloom at the Dog & Duck.

In fact it's been quiet ever since the Council Tax bills arrived. Far from the cuts we were confidently expecting, they have actually put the tax UP for the fiscal year just starting.

This, despite the fact that they spent the second half of last year swanking about how they had been making savings of £2,889 per taxpayer (and that was before the Americans started making out that the savings from their little adventure were going to be pretty much double what Jonesy originally claimed). And despite the admission last October that they were sitting on a cash mountain of more than £5,000 per taxpayer.

Unable, perhaps, to break the habit of 5 years (or however long it is since Jonesy arrived), they even had the cheek to CONGRATULATE themselves for putting the Council Tax up, of the grounds that it was only by a few percentage points above inflation!

I suppose they couldn't help themselves - it's all that NLP (stuff to do with programming the mind - brought in to create Excellence).

Of course, we wouldn't mind if they were proposing to spend our money on matters of substance. Services for example. But those are being actually CUT.

All in all, it's more than our house style (cheap-and-cheerful, happy-go-lucky) can cope with for the time being.

So while we are trying to adapt to the changed circumstances, why not have a look at this delightfully silly little video about the Duck & Dog?

National Anti-Bullying Week (day 5) - precautions

OK, so you can’t be cured, and you are fully informed. If Organisational Terrorism was easy, no-one would do it, would they? Therefore, the final message of the week is – take sensible precautions.

Pay close attention. Today’s offering from the Dog n’ Duck is longer than usual, but it could literally save your life.

You must invest in essential basic kit. Around £30 will get you a decent MP3 recorder. To put it into perspective, that is not much more than SCC spent on investment advice before slinging £25,000,000 of our money into the North Atlantic.

These devices have powerful microphones that can record anything from intimate conversations to multiple participant meetings in rooms the size of Roger’s office. The microphones are about the size of a pin head, and the whole gadget looks (and works) like one of those memory sticks that office people wear around their necks these days. (Hey – maybe they are all Potential Organisational Terrorists!)

Dangling from your neck like an “ordinary” memory stick is the ideal place for such a device. But if you’re worried (or if you have a stick that flashes to warn everyone that they are recording) then the top pocket of a jacket works perfectly well. They record through cloth, no problem. It helps to keep it high enough to be above any tables or other physical obstructions, but even that is not essential….

…. because, and this is the really clever bit, you can download, free from the web, simple software that magically transforms your recordings. For those of us who learned our spy craft during the Cod War this is truly astonishing. In the old days you ended up with a tape of mush and crackle, with your own voice booming and everyone else’s just a murmur. You had to take this to the Anoraks down in the basement, and they would curse and mutter and spend all night wearing headphones and twiddling knobs to get you an incomplete and often useless transcript.

Nowadays all you do is open the digital recording in your chosen software, and click the button that says something like “clean up sound”. All the mush disappears and the incriminating words from the other side of the room come through loud and clear – you can even recognise whose voices are speaking!

Down at the Dog n’ Duck we have tested this technology extensively. We can assure you that it works and that it is easy to use. We recommend it unreservedly to anyone who works for an Excellent organisation.

Dog n’ Duck HOT TIP! Always use uncompressed formats (e.g. .WAV) for your initial recording. The files are bigger but they are much easier to clean up.

It is particularly useful to have a recording of all those meetings that never took place. That way if you are accused of having dreams, hallucinations or delusions, or even of making things up - you can simply play the recording back to yourself. This is helpful when you have to prove that you are in fact sane, and that the organisation’s groupies are suffering from collective amnesia (a common side effect of Excellence).

Official Dog n’ Duck Legal Advice! – join the Union, that way you might get help if Excellence dictates that you are an Organisational Terrorist and that you must be got rid of.

However, we recognise that some people are too important (or too scaredy-cats!) to join the Union, and so for them …

Dog n’ Duck HOT TIP! You can get personal legal cover with your house insurance, it costs peanuts but can literally save your life.

Employment Lawyers in Somerset are currently charging OTs £235 per hour … plus VAT - which the Excellent organisation can recover, but you can’t (see why we are so anxious to guide people away from Organisational Terrorism? The dice are loaded against you in every little way imaginable.)

So you rack up costs at £2,071 per day while struggling to get out of the slurry pit. Meanwhile the Excellent organisation, which recently admitted that it was sitting on £1,000,000,000 of our money, racks up costs at only £1,762 per day (less any discounts they get as a result of their Excellent Procurement Strategy). Who is going to run out of money first?

Even if you are not remotely interested in perpetrating an Act of Organisational Terror, and are not even on the County Hall POT register, it is wise to take these basic precautions.

And all because, to quote the core message of National Anti-Bullying Week, you never know when you too may be branded an Organisational Terrorist.

National Anti-Bullying Week (day 4) - information

If you are unable to curb your Terrorist leanings, then you should at least ensure that you are well informed. We have a couple of Former Organisational Terrorists down at the Dog n’ Duck, who are prepared to offer advice free of charge.

It is like counselling – the FOTs ask you all sorts of questions and leave you to draw your own conclusions (yeah right, what kind of “advice” is that? … well, if you are a Potential Organisational Terrorist it’s the best you’re gonna get!).

Anyway, the questions go like this:

(1) Do you want all the rooms at County Hall to fall silent as soon as you walk in?
(2) Do you want half the HR department to suddenly be tasked with a detailed review of your performance?
(3) Do you want to be reported to the Standards Board?
(4) Do you want a Business Re-engineering Consultant to be paid £10,000 for an essay on why the Public Sector Transformation Agenda requires that your job should be given a new title and then given to someone else (who is not on the POT register)?
(5) Do you want your colleagues to be informed, in a solemn voice and with much pursing of lips, that you are being offered “extra training”?
(6) Do you want to put your family through a nightmare likely to result in insanity or poverty affecting current and future generations?

Obviously, for most people the answer to this sort of question is “no”.

That means that most POTs realise that the only sensible course of action is to sit down, shut up, and write out 100 times: “140+17=200, or 210, or 140,000, or whatever Jonesy says it is”.

Because, as a former (District) Councillor told us, “… County Councillors have to be very brave to stick their heads above the parapet in Taunton.”

UNISON sources confirm that the same applies to members of staff (universally referred to as “officers”, even the ones who would barely qualify as “other ranks”!)

But sadly, there will always be some who are too brave, or just too stupid to understand the consequences of failing to control their urges. There is even a charity that has been set up for these very people. It is called Public Concern at Work.

Dog n’ Duck veterans, however, would strongly advise you to have nothing whatsoever to do with this outfit! Experience has shown that they actively encourage you to Terrorise your Organisation, and seek to radicalise you with promises of support and assurances about legal protection. However, once you have actually committed an Outrage, they reckon that their work is done. Then they leave you well and truly in the slurry pit, because the reality is: no-one really gives a shit.

Apart from the cattle of course - otherwise there wouldn’t be a slurry pit.

National Anti-Bullying Week (day 2) - diagnosis

This is a serious week, for a serious subject (Organisational Terror, in case you've forgotten). No jokes.

So today, the regulars down at the Dog n' Duck would like to invite you all to examine the inner workings of your mind, to see whether you too are a Potential Organisational Terrorist.

Statistics have shown that POTs are most likely to be:

(1) recent recruits (watch out for Simon & Meic);
(2) newly elected (check out "question 3");
(3) refugees from the private sector (Yikes! That's the whole of IBM); and
(4) used to working in smaller organisations (Phew. IBM ruled out, our £400 million is safe).

As with drugs, young minds are most vulnerable. This is because they suffer from something called "idealism", also known as illusions. Fortunately Somerset County Council has an award-winning inducktrination program that has a proven track record of turning illusions into delusions.

That program uses the techniques of NLP ("Neuro Linguistic Programming" for those of you who are still not familiar with the inner workings of Excellence) to identify an individual's susceptibility to POTism.

What happens is this. To prepare for your journey, you do all that deep breathing, relaxation, visualisation, envisioning, and self-realisation stuff. Then you allow your mind to range freely over the Strategic Excellence Agenda and Service Delivery Branding Options and all the rest of it.

At this point, if your mind cannot be cleared of doubts and insists on returning to practicalities, and vernacular expressions such as "that ain't right!", then not only are you an ignorant yokel, but you have a problem.

Sorry, I meant "we" have a problem.

"Our" problem is that you are a Terrorist Outrage waiting to happen. There are two options. Either you can get rid of yourself, or you can read the advice being posted later this week.

Earth to Kershaw ...

Perhaps it was naïve, but we did expect to see some mention of investments in the latest Agenda of the Excellent Audit Committee. Down at the Dog & Duck we reckon that a cock-up of Icelandic proportions deserves at least a teeny-weeny little mention.

Under Reports, however, there is a thing called "Risk Management Update".

"Ach sooo! Zey vill haff hidden it here!" Said Albert Einstein confidently (Al's an Accountant, remember, so he knows about this stuff).

Anyway, we clicked away on the Dog & Duck computer, and lo and behold .... nothing. We found all sorts of Excellence, and discovered that SCC has lots of people called "Risk Management Champions", and plenty of other fancy talk and coloured matrices (hey! we can do colour too - look: ICELAND IRELAND ENGLAND).

But on the subject of investments or bank deposits or the like - a truly deafening silence.

However, let it not be said that Roger & Co. have passed up an opportunity to rub our noses in it. For this is the moment they chose to unveil something called the SCC Risk Management Standard, describing it as "a new addition to the Risk Management Toolkit"....

Meanwhile, back on planet Earth, counties like Leicestershire have what they call "a prudent investment policy". And in February of this year, North West Leicestershire District Council took £6.5 million out of Icelandic banks, because they thought it wasn't safe.

Now, what was Roger doing back in February 2008? Oh yes, I remember! He was feeding spaghetti to a pirate that had boarded Spaceship Somerset and was forcing everyone worship his monster.

I told you he had balls!

Just in case anyone thought that Jonesy was considering curtailing his career in pubic squeaking ... just have a look at what he has let himself in for on 17th February 2009!

Now, in case I need to remind anyone, we are paying for all this. So I hope everyone will be taking a close interest in the second ever "Annual Public Sector Transformation Summit".

It has been confirmed that Jonesy will be sharing our experience of "using joint ventures to drive service transformation".

This will involve "determining how JV’s can bring about significant procurement savings", and "exploring the transformation initiatives that have benefited from a joint venture framework".

Hopefully the outcomes will be shared with us, and may help to clear up some of the confusion.

In the meantime, we regulars down at the Dog & Duck will be doing our best to articulate that confusion. Who knows - maybe some Public Sector Transformer will appear at the bar, as if by magic, to inform our debate?

And maybe one or more of the debaters will appear at the Conference in London next February with a few troublesome details for Jonesy to clear up!

Only £20?

Many people would find it difficult to spend a council’s Information Presentation Budget in a rural county of half a million citizens.

Especially when those citizens are not known for their sophistication. And especially when the amounts involved – were they to be spent on matters of substance - would pretty much pay for a whole Somerset District!

Well, the good news is that our Simon will have plenty of help in spending the £4 million a year Somerset County Council spin budget.

According to information from County Hall, The “Head of Communications” has no less than three “Marketing & Communications Managers”, none of whom are to be confused with the “Communications & Marketing Manager” (spot the difference!).

In addition to this lot, there are two “Access & Communications Managers” who between them deal with “Publications”, “Media”, “Reputation”, and “Branding”.

Now, there may only be six spin managers, but they require an awful lot of support from people with Titles like:

- Events Coordinator
- Media Analyst
- PR Officer
- Communications Officer
- Press Officer
- PR & Communications Officer
- Communications & Media Officer
- Assistant PR, Communications, Media & Press Officer
- etc. etc. (you get the picture, right?)

They are all busy explaining away Jonesy’s words and deeds to the people of $omerset and b€yond. Clearly Excellence is not a product that sells itself!

The bad news is that SCC has flatly refused to fund a new smoking room down at the Dog & Duck, and our annual budget remains at £NIL. We are all disappointed with the lack of cooperation. It seems that on board Jonesy’s ship …

“The spirit of partnership is weaker than the spirit of independence”
Alan Jones, Chief Executive of Somerset County Council, Venice, 2007

… as his Excellency himself once pontificated.

An Excellent team?

A Big Thank You to the Official Alan Jones Blog for introducing the latest member of the Explaining Excellence Team:
http://theofficialalanjonesblog.blogspot.com/2008/09/big-hitters.html

Down at the Dog & Duck we went over Simon’s job description again. Most of it is the usual incomprehensible Excellence bullshit, but amongst the "Main Responsibilities and Duties" we found this hairy old chestnut “To ensure effective working relationships with relevant partners”.

Now, who could be more relevant than the regulars down at the Dog & Duck? And me and Anon are only the spokespersons, remember that there’s a whole team of us down here! We are all looking forward to working with Simon on the difficult task of explaining Excellence to the ignorant people of Somerset.

With a salary of £70K (50% of £140K as Albert Einstein pointed out), and an annual budget of £4 million, we could really face up to The Challenge.

As you may remember, Al is a famous mathematician who is currently struggling with Jonesian Paradigms.

Then there is Pat, the famous philanderer, who always rings twice. Pat has been able to explain things about Jonesy that the rest of us would never have thought of. (Trailer!: Without Pat, Anon would never have been able to work out what Jonesy got up to in the bar one night after a hard day at the BT conference that got Mr. Buchanan into so much trouble … http://joiningthedotz.blogspot.com/)

And don’t forget Daffer, the famous sailor, who will help us to understand Jonesy’s nautical illusions. Being myopic, Daffer is also well placed to understand key concepts such as Jonesian Loyalty, which are the crucial building blocks of Excellence.

Anyway, in the spirit of partnership, we have asked Simon if he could spare some of his £4million to build us an outdoor smoking room down at the Dog & Duck, where Daffer can smoke his pipe. He needs it to calm down, poor chap – it is stressful sharing a surname with Alan.

Creating Excellence (lesson 69)

It is September 2008, and time to recover our sense of humour, so as to fuel a renewed effort to get to grips with Excellence in Somerset.

Albert is still struggling to reconcile himself to Jonesy’s latest figures, and Daffer’s in a strop about the Spaghetti Monster, so it’s time to introduce Pat, another of the regulars down at the Dog & Duck.

Pat is a Postman (of course), and like Jonesy, likes a bit. He is also like Jonesy in that people make irreverent videos about him on youtube – see here.

Anyway, one morning last summer (actually it was at 10.04 am local time on 25th June 2007, not that this information was leaked from a County Council surveillance unit or anything) Postie Pat was making a delivery at a certain address in Somerset.

According to Pat, the door was opened by a goddess in a negligée, exuding come-hither vibes like one of Jonesy’s office girls. Sadly the spell was quickly broken by an almighty outburst of squawking from inside the house, followed by a high-pitched voice proclaiming:

“As a Four Star the most you can get Excellent Authority with a Positive direction of travel …”

“Don’t worry about that, Pat,” said the goddess, “it’s only my husband.”

“Your HUSBAND?”

“Well, his parrot actually.”

“His p-p-parrot?” Pat stammered.

“Yeah, his parrot, OK? He hears Rupert learning his lines, then he repeats it. It’s what parrots DO, alright?”

“Right, right, so your husband’s an actor is he? Away making a movie somewhere … a long way away … ?” Pat’s voice would have tailed off in a mixture of dwindling hope, now battered with the confusion and bewilderment that follows Excellence everywhere.

“No you idiot, he works at County Hall! He’s Acting Assistant Strategic Director of Strategy. Now are we going to have sex or what?”

According to Pat, after this passion-smothering series of revelations he immediately scarpered; like a postman who’s accidentally gone walkabout in the grounds of a loony bin patrolled by Dobermans. Of course, at the time none of us believed this, or indeed any part of his story.

But we are better informed now, if none the wiser!

Grumbling Ducks (2)

Just checked my email and guess what, a County Council service I have been using (the only one, I think) is going to be curtailed, because "the powers that be" are getting tight with funding.

In the pre-Excellence days, of course, this would have just run off with a shrug.

However, nowadays County is spending £4million a year on presentation (roughly £20 per household), and who knows how much on staff brainwashing, statisticians, Excellence consultants, additional legal fees, IBM etc. There is even a rumour that every household in Somerset had to chip in nearly £1 each just to pay off one of the Chief Executive's lady friends in time for the Excellence inspection.

So in that context, this Duck feels ever so slightly aggrieved. In the old days he may even have been naïve enough to consider complaining! (A sure fire way to get the offending service cut completely.)

But now all we have is the blog, and it is time to re-focus on our core business, which is to examine and to try to unravel the thing called "Excellence".

This has been a miserable little post, so here's a film to cheer you up. An excellent (small "e"), short, management training video all about something SCC seems to have signed up to in order to deal with complaints. It is called the "it could be worse" programme : http://www.youtube.com/watch?v=gl_WPggs1cw

Don't you just love that phrase "delegitimise complaints"? I'm sure we'll hear more of it! What a useful management tool. Money well spent Jonesy!

Where chaos resides?

No, not County Hall!

I am referring to another of Jonesy's gifts to the people of Somerset, delivered via HTV (West Eye View on 24th July).

I didn't write down this quote, luckily someone used it on an excellent little video pastiche at
http://www.youtube.com/watch?v=xiklM51QRfU so I can, once again, give you the Great Man's EXACT words!

"It's like sailing a, er, sailing ship close to the wind, you know, that's where innovation lives but that's also where chaos resides."

Right Jonesy. Thanks for spelling it out. Nice one : your innovation = our chaos.

Now we're a bunch of ignorant landlubbers down at the Dog & Duck, but luckily in a couple of days Daffer will be back. He's a sailor, and will be able to explain this stuff. Poor old Daffer has been offshore since before Valentine's day, so he hasn't yet heard about the sh*tstorm that his namesake has been whipping up.

However, I can tell you now that Daffer Jones will NOT be amused.

Excellent Economics!

Now, I may be really stupid or something, but at first I couldn’t quite understand how a project saving £1.7 million per year over 10 years would save £200 million in total. You see, being a simpleton, I thought Jonesy was saying 1.7 x 10 = 200.

Luckily me mate Albert Einstein is an accountant, and he explained it all to us last night, down at the Dog & Duck. He started by droning on about this thing called economics, and inflation and discounting and investment returns and opportunity costs and all that sort of stuff.

Huh? We stare at Al as if he’s dropped in from another planet.

“Look,” says Al, “a regular cash flow of £1.7 million per year, with a compound return of 43.3% over a ten year period, would give you £200 million.”

“Cut it OUT Al!” says I. “Give it to us straight. You know, like Jonesy says, in a way that real people can understand!”

“OK,” says Al. “How much is your house worth?”

“Well,” says I, “last year it was valued at £200,000.”

“OK,” says Al. “Now get this, if Jonesy’s economic forecast is correct, by the end of the SCC/IBM contract your house will be worth £7.3 million!”

And as the Spaghetti Monster is my witness, Your Honour, that is how I came to put the deposit on a Lear Jet.

Fowl run-off

Some things, however, make the duck feel like he's been thrown into the slurry pit then hung out to dry in the middle of a six-week heat wave.

Based on their actual day-to-day experience, a lot of people think that Somerset County Council is OK, but a bit of a shambles at times. It would be unfair to give details that are specific, so better not to give any at all, but the local ducks have been known to grumble.

For the sins of grumbling, sighing, and doubting (or even worse, failing to notice!) the arrival of Excellence, this is what Jonesy said about us:

"In the light of this assessment, they now join the ranks of those who believe the earth is flat, that the Holocaust never happened, and those who dress as pirates to worship the Flying Spaghetti Monster and his noodly appendages."

I read the above in February on the BBC website http://news.bbc.co.uk/1/hi/england/somerset/7245071.stm.
I was most definitely not amused, in fact it quite ruined my Valentine's day.

This is just one example of the insults they expect us to swallow. Maybe we are slow, even a bit backward; but do they think we are really stupid or what?

Injury - water off a duck's back

Most of us know that it is hard running a local authority and can admit a little indulgence. The big government piles more and more b*llsh1t on the little government, and gives them all the sh1tty jobs - like a junior partner in a law firm (read any John Grisham novel for details).

So when we bounce along the neglected country lanes, with their ruts and overgrown hedges, their floods and debris from blocked culverts, we reflect on the damage being done to our vehicles and rejoice at this ingenious way of supporting the local economy. My mate the garage man explained how it works. Somerset garages gain a valuable source of income from the thousands of people that have to get their suspension, tyres, windscreens and so on replaced prematurely. We may not have our own automotive industry, but the labour costs go straight into the hands of local people.

To some extent this is also an excellent voluntary tax on the an*lly retentive. We all have to get through the MOT, but apparently some people (called "townies") even go in to get scratches fixed when they've had close encounters with overgrown hawthorn. Unbelievable!

Some people were "injured" on the A37 last year, because they were too busy reading all the signs the County Council had put up about road safety to notice what was going on around them, and ended up in the overgrown ditches (more excellent news for the local vehicle repair industry). These road safety signs were a subject of much discussion down at our local. For example, some of them gave interesting statistics about the number of people killed and injured on the A37, either general numbers - for the whole road, or specific numbers - for upcoming features such as the bends between Yeovil and Shepton. We in Somerset are a pretty numerate bunch, it must be said, and spend a lot of time looking at and thinking about all the different numbers on the Council's signs.

One series of signs proclaimed "Road Safety Improvements Planned for 2007". They became more and more controversial as the year drew to a close and speculation mounted as to what the Council would do when 2008 arrived. One faction maintained that they would paint an "8" over the "7" and leave the signs up, while a second faction suggested that money would be saved by painting a "9" over the "7". Then a third faction came to the bar, claiming that the Council was planning to pay a private contractor to go out on New Year's Eve and take down ALL the signs. The improvement to Road Safety would be immediate and obvious, as drivers would have a hundred less excuses for not concentrating on the road.

The County Council is also responsible for a number of other services (Education, Social Work, Library Fines etc.) and many of us have also suffered "injury" at the hands of these too. But we take it all with good grace, with rolling eyeballs and expressions like "'tis bureacracy gone mad!" and "gotta do another form for county". Like I say, water off a duck's back!