Grumbling Ducks (2)

Just checked my email and guess what, a County Council service I have been using (the only one, I think) is going to be curtailed, because "the powers that be" are getting tight with funding.

In the pre-Excellence days, of course, this would have just run off with a shrug.

However, nowadays County is spending £4million a year on presentation (roughly £20 per household), and who knows how much on staff brainwashing, statisticians, Excellence consultants, additional legal fees, IBM etc. There is even a rumour that every household in Somerset had to chip in nearly £1 each just to pay off one of the Chief Executive's lady friends in time for the Excellence inspection.

So in that context, this Duck feels ever so slightly aggrieved. In the old days he may even have been naïve enough to consider complaining! (A sure fire way to get the offending service cut completely.)

But now all we have is the blog, and it is time to re-focus on our core business, which is to examine and to try to unravel the thing called "Excellence".

This has been a miserable little post, so here's a film to cheer you up. An excellent (small "e"), short, management training video all about something SCC seems to have signed up to in order to deal with complaints. It is called the "it could be worse" programme : http://www.youtube.com/watch?v=gl_WPggs1cw

Don't you just love that phrase "delegitimise complaints"? I'm sure we'll hear more of it! What a useful management tool. Money well spent Jonesy!